How can we help?

Nativa is a service for discovering Israel. We check places, help plan trips day by day, suggest experiences near your accommodation and reward bookings with points. You get help planning your trip, rather than just a list of properties.

Our team visits, stays, samples and checks. Only places that pass receive the Nativa seal and a Nativa score, displayed separately from guest reviews. We recommend places we would suggest to a friend.

Accommodation includes zimmers, suites, villas and boutique hotels. Experiences include wineries, parks, adventure activities, workshops and tours. There are also ready-made itineraries by region and season: northern Israel, the Sea of Galilee, Galilee, central Israel, the Dead Sea, the south and Eilat.

The website and help centre are available in Hebrew, Russian and English. The French version is in preparation. Your language choice is saved in the browser on the device where you selected it.

Yes. Alongside translated pages, we offer airport transfers, itineraries for a first visit to Israel and recommendations for kosher or Shabbat-friendly places. You can specify these preferences in your travel profile.

Choose a region, dates and guests — adults, children, families and pets — then select up to eight criteria under “What matters to you”. The search button shows an estimated number of suitable places, and each result has a match score.

Choose dates on the property page and select “Send request”. The host receives it directly and usually responds within an hour. Confirmation arrives by email and in your account, where you can also message the host.

1. 1Choose dates and the number of guests on the property page
2. 2Send your request — the host sees it straight away
3. 3Receive confirmation and pay the host directly

No. The displayed price is the final price: Nativa does not charge guests a booking fee. Payment goes directly to the host under the terms shown on the listing.

Pay the host directly by bank transfer, card or Bit, depending on the methods they offer. Some places require a deposit. The amount and cancellation terms are shown before you send a request.

Each host sets their own terms, shown on the listing and booking confirmation. Most places allow free cancellation 7–14 days before arrival. If you cancel, the Nativa points earned for that booking are also cancelled.

Yes. Select two or more families to see complexes with neighbouring units or a villa with enough capacity. For more than 30 people, contact us and we will help organise a combined booking.

Favourites are places you save using the heart on a listing. An itinerary is a day-by-day trip plan with accommodation, stops and travel times. You can move a saved place into an itinerary.

Your account keeps your personal details and lets you save favourite places to return to later. An account is created automatically when you first sign in.

Select “Sign in to your account”. Use a code sent to your email or your Google account — no separate Nativa password is needed. Your account is created automatically on your first sign-in. SMS sign-in is planned for later and is not currently available.

1. 1Select “Sign in to your account” and choose email or Google
2. 2For email, request and enter your code. For Google, choose your Google account and confirm sign-in
3. 3After verification you enter your account; on your first visit it is created automatically

Everything related to your trips in one place:

• ✓Upcoming and past bookings
• ✓My itineraries
• ✓Favourites
• ✓My reviews
• ✓Payments and coupons
• ✓Nativa points balance
• ✓Notifications and mailing preferences
• ✓Travel profile and personal details

Use a code sent to your email or sign in with Google. There is no Nativa password to reset. Use the same email address as before to return to your existing account.

In your profile, select “Delete account”. The account and data are deleted within 30 days. Future bookings remain valid with the host. Unused Nativa points are deleted and cannot be restored, so consider using them first.

It is a percentage showing how well a place meets your preferences. A coloured ring appears on catalogue cards and at the top of property pages, with a breakdown of criteria met fully, partly or not at all. A score is calculated once you have set your preferences.

Mark each selected criterion as required or preferred. A fully met criterion earns 1 point, a partial match earns 0.5 and an unmet criterion earns 0. For example, a pool without heating may be a partial match. The total becomes a percentage: 85% or more is a strong match in green, 60–84% a partial match in blue, and below 60% a lower match.

1. 1Choose criteria under “What matters to you” and mark each as preferred or required
2. 2We compare them with the property details provided by the host and checked by the team
3. 3Met = 1, partly met = 0.5, not met = 0; the total is expressed as a percentage

A preferred criterion affects the score only. A required criterion also affects placement: places that do not meet it are kept in a collapsed “Almost suitable” group at the bottom of the results. You can still discover a good option missing just one feature.

Yes, when you are signed in. They are stored in your travel profile and used in searches, property pages and the itinerary builder. You can change them in your account or while searching.

The match score is different from the sort order. The default “Recommended” order combines your match, the Nativa score, reviews and availability. To order solely by match score, select it in the sorting menu.

It turns a trip idea into a day-by-day plan: accommodation, activities, wineries, restaurants, travel times and costs on one map. Start with a Nativa itinerary or build your own from scratch.

Choose dates and a region, add places from the catalogue or Nativa ideas, and move them between days. The builder calculates distances, driving times and estimated costs. Changes are saved automatically.

1. 1Choose dates, a region and a starting point
2. 2Add accommodation and activities from the catalogue, favourites or Nativa suggestions
3. 3Arrange stops by day, check the map and save

Six short questions cover holiday style, pace, budget, companions, important features, and kosher or Shabbat preferences. They determine each place’s match score, while the match chart helps you see which stops might need replacing.

Yes. “Share itinerary” creates a view-only link that works without an account. A signed-in visitor can copy the itinerary into their own account and edit that copy.

In your account under “My itineraries”. Before you sign in, the itinerary stays on your device. After sign-in, it moves to your account.

Each stay and activity is booked with its own host, but requests can be sent directly from the itinerary. Pending or confirmed status appears on the map. Bookings in an itinerary earn Nativa points.

Earn points for completed Nativa bookings — accommodation, activities and wineries — and for reviews after a visit. Points appear in your account after checkout.

1. 1Book accommodation, activities and wineries through Nativa
2. 2After your stay, points are credited to your account
3. 3Use them for a discount on a future booking or partner gifts

Choose “Redeem points” when paying for a new booking to reduce the price. You can also exchange points for gifts from partner wineries, spas and activities. The current conversion rate is shown in your account. The system is being launched, so terms may be updated.

Points are valid for 24 months from the date they are earned. We send an email reminder one month before expiry.

Guests who stayed through Nativa. After checkout, the option opens in “My reviews”, allowing the visit to be verified. Reviews earn Nativa points.

The guest rating averages reviews of cleanliness, location, host service and value. The Nativa score is given by our team after a visit, using consistent criteria so you can compare properties.

Until 31.12.2026, listings, enquiries and bookings are free. After that, the fee is 7% of completed bookings only. There are no subscription, setup or listing fees.

Commission applies after 31.12.2026 and only to completed bookings made through Nativa. Cancelled bookings incur no commission. No bookings means no payment.

Leave your details in a short form. The team contacts you within one working day, checks and approves the property within 48 hours, then publishes the listing.

1. 1Leave your contact details — less than a minute
2. 2Build a listing in your account or with our help
3. 3The team checks and approves it — up to 48 hours
4. 4Your listing appears in the catalogue, itineraries and nearby activity recommendations

You choose. Our team can help with photos, descriptions and prices, or you can create the listing yourself. The team reviews it before first publication.

No. You can list elsewhere and leave at any time. We only ask that your Nativa price is no higher than the price on your own website.

Yes. Your account gives you control over prices, availability, photos, descriptions and features. Changes appear on the site immediately without waiting for approval.

Yes. CRM and API connections support price, availability and booking synchronisation, alongside iCal imports. We arrange the connection during setup.

Yes. You can provide the description in Hebrew; we prepare translations and send them for approval. The main site languages are Hebrew, Russian and English. The French version is in preparation.

Requests arrive directly in your account, by email and SMS, with an optional CRM connection. You confirm within the time you set. The guest then receives confirmation and pays you directly.

You do. Choose flexible, standard or strict terms in the listing settings, or write your own. Guests see them before sending a request.

Yes. Set the deposit percentage and payment methods in your listing. You collect the payment; Nativa does not act as the payment intermediary.

Guests choose what matters to them, such as a heated pool, a view or a private hot tub. We compare those preferences with your listing details. Complete, accurate information helps you score well for the right guests. An unfilled feature is treated as not met.

It is a quality seal awarded after our team visits the property. It appears on your listing and contributes to the “Recommended” order. The visit is arranged with you at no charge.

In regional itineraries, in “Where to stay nearby” sections on activity pages, on regional search pages and in account recommendations for guests who searched for similar places.

Yes. You can add one host response beneath each review. New guest reviews require a completed Nativa stay, helping prevent unverified ratings.

Places and activities worth stopping for during a trip are welcome:

• ✓Wineries and breweries
• ✓Parks and attractions
• ✓Adventure activities, jeep tours and horse riding
• ✓Workshops and guided tours
• ✓Spas and chef-led restaurants
• ×Shops and services without a visitor experience

The same as accommodation: free until 31.12.2026, then 7% of completed Nativa bookings only. No subscription or listing fees.

Photos, a short description, opening hours, prices and an exact location. The team helps set up the listing and visits before publication.

Guests who book accommodation see verified experiences nearby in their booking, account and itinerary. Suggestions take driving time and preferences into account, so your activity reaches guests as they plan their days.

The builder suggests stops by region, day and travel profile. A complete listing — categories, visit duration, suitable ages and kosher information — helps it appear in recommendations. You can also discuss inclusion in Nativa’s ready-made itineraries with the team.

Yes. Add your maximum group size and group price. Searches for two or more families and group itineraries display a “Suitable for groups” label.

Requests arrive in your account, by email and SMS. You can enable automatic confirmation based on calendar availability or confirm manually. Guests pay you directly.

Yes. Set time slots, capacity for each slot and blocked dates. Synchronisation with your existing calendar is available through iCal or API.